Process Designer for Software Defined Network Project

Summary

Join us in organizing and implementing processes DTAG wide, managing process rollout, providing process consultancy, and governing process quality and effectiveness.

Requirements

• Have minimum 5 years experience at Process organization and quality management
• Have certification at ITIL foundation
• Are experienced at MS Office, PC Skills, Service Now Solutions
• Have knowledge of Siebel, Netcracker, SAP, Salesforce, Juniper CSO, Juniper Mist
• Have experience working with development methodologies such as SAFe, Agile, Scrum, Kanban
• Have good skills as Analytical thinking, Strong communication, Organizational skills, Flexibility, Ability to work autonomously , Project management
• Speak English at least on B2 level

Responsibilities

• Design and develop complex business processes
• Create and document high- and low-level process documentation with Tasks, Roles, Systems, Input/Output Data and support design of Graphical User Interfaces
• Review and handle dependencies on other functions and teams
• Support the preparation and execution of functional testing by providing all process information and process steps
• Design and develop key performance indicators measuring process quality and efficiency at an enterprise level
• Analyze KPI results and identify gaps and variances in existing processes/procedures
• Coordinate, organize and manage activities related to Communities of Practice (CoP) and Process Improvement Team (PIT)
• Develop the content of training materials relevant to the process and participate in the implementation of the Quality Academy

Benefits

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits