Binance is hiring a
Process Excellence Manager
Binance
π΅ ~$220k-$297k
πRemote - Global, Asia
Please let Binance know you found this job on JobsCollider. Thanks! π
Summary
Join our dynamic Customer Service Process Team as a highly motivated and talented Process Improvement Expert, enhancing customer support processes through analysis, innovation, collaboration, and continuous improvement.
Requirements
- Bachelorβs degree in Business Administration, Project/ Operations Management, or a related field
- 3-5 years proven experience in process improvement, preferably within a customer support or service environment
- Strong analytical skills with the ability to interpret complex data and make data-driven decisions
- Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams
- Proficiency in process improvement methodologies such as Lean, Six Sigma, or similar
- Ability to manage multiple projects simultaneously and meet deadlines in a fast-paced environment
Responsibilities
- Analyze current customer support processes to identify areas for improvement and optimization
- Develop and implement innovative strategies to enhance the efficiency and effectiveness of customer support operations
- Collaborate with cross-functional teams to design and execute process improvement initiatives (Eg :product team)
- Monitor and evaluate the impact of implemented changes, ensuring they meet desired outcomes and contribute to overall customer satisfaction
- Utilize data-driven insights to make informed decisions and drive continuous improvement efforts
- Provide training and support to customer support teams on new processes and best practices
- Stay updated with industry trends and best practices to ensure the company remains at the forefront of customer support excellence
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