Product Analyst
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Softrams
Summary
Join Softrams, a Tria Federal company, as a Product Analyst and contribute to the development of mission-critical health IT solutions. You will work in a collaborative, agile environment, eliciting and documenting requirements, collaborating with development teams, and ensuring the delivery of high-quality products. This role requires expertise in agile methodologies, healthcare IT, and strong communication skills. The position offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and flexible work arrangements. The company is committed to employee well-being and provides opportunities for professional development. Softrams is a 100% remote-first team, offering flexibility in work hours and location.
Requirements
- Ability to successfully obtain a U.S. Federal Position of Trust clearance designation
- Must reside in and be able to perform work in the United States
- Must have lived in the United States for 3 of the last 5 years
- Bachelorβs degree and 8 years of experience in software agile delivery working with working with sprint teams to implement solutions in line with product requirements and using agile collaboration tools (Jira, Confluence, etc.)
- 5+ years of total experience as a product owner, business analyst, product analyst, supporting the capture of requirements and developing business process models
- 3+ years of experience with healthcare IT programs including working with healthcare payer data and business processes
Responsibilities
- Work with dynamic and multi-functional teams to help develop and/or enhance products on a day-to-day basis
- Follow an Agile methodology while performing in a highly collaborative environment to deliver incremental working software with end-to-end user experience in mind
- Work with the Product Owner and Product Manager, designers, the customer, users, and other stakeholders to capture product requirements as user stories with robust acceptance criteria that meet customer needs and address pain-points
- Conduct policy analysis toward developing and adapting business requirements
- Conduct product analysis sessions, work group calls, user research, and usability testing and engage customers to provide requirements and feedback
- Working with sprint team to implement and accept user stories as defined
- Work the customer business owner and leads to develop agile documentation and oversee quality assurance activities (SOPS, QA processes, metrics, reporting)
- Develop Change Requests following change control policies and procedures established to monitor and control product vision
Preferred Qualifications
- Demonstrated abilities to analyze complex business processes and operations; represent user needs as user story requirements; and identify gaps and come up with improvements
- Demonstrated ability to exercise creative and critical thinking to identify and evaluate alternatives toward arriving at decisions with stakeholders
- Excellent oral and written communication skills and ability to document complex problems in a simple & intuitive manner that others can understand
- In-depth knowledge of Medicare and Medicaid policies, programs, systems, and data
- Experience with Scaled Agile Framework (SAFe)
- Agile certifications relevant to product owner and product analyst roles (e.g., PMI-ACP, CPM, CPO, CSM, PSM, SAFe POPM)
- Experience with Electronic Data Interface (EDI) processing, including experience with 270/271 transactions and/or other X12 data formats
- Experience working with Federal Healthcare IT Projects. Other government contract experience will be considered
- Ability to perform business process modeling and develop business process flows and concepts of operation for complex systems
Benefits
- 65%-75% company-sponsored (including dependents) premiums towards medical, dental and vision insurance. For eligible plans and tiers, we provide 100% company-paid medical insurance. 100% employer sponsored STD, LTD and life insurance (min $100K). Voluntary life insurance option available
- Retirement 401(k) plan with employer matching. Immediate vesting
- Vacation and sick leave
- Maternity and parental leave
- Discretionary bonuses, spot awards, gifts, and tenure-based rewards
- Company-sponsored role-based training and certifications
- Monthly DoordashDashPass subscription
- Group discounts via LifeMart ADP
- 100% remote-first team environment with flexible hours