Product Design Researcher

Summary

Join Acquia, a global leader in digital experience platforms, as a UX Researcher to shape user experiences for our emerging product line. You will collaborate with a talented team of designers and strategists to conduct user research, translate insights into actionable guidelines, and refine user personas. Responsibilities include planning and executing research, analyzing data, reporting findings, and facilitating workshops. You will need 1-3 years of experience in qualitative and quantitative user research, a strong understanding of design thinking, and excellent communication skills. The ideal candidate will also have experience with SaaS products and agile development. Acquia embraces innovation and the potential of AI to enhance our processes.

Requirements

• Experienced Researcher: 1-3 years in both qualitative and quantitative user research across all stages: scoping, recruiting, data gathering, analyzing, and presenting
• Design Understanding: Thorough understanding of design thinking, user-centered design, interaction design, and heuristics
• Innovative Mindset: Eager to contribute to and drive brainstorming and iterative development
• Collaborative Spirit: Ability to work openly and collaboratively, documenting insights to inform design visions
• Insightful Analyst: Driven to uncover and clarify information, justifying decisions that enhance user experiences
• Compelling Communicator: Proficiency in creating presentations, facilitating user sessions, and conveying insights through storytelling
• Workshop Facilitator: Skill in preparing and leading interactive workshops, ideation sessions, and data-driven decision-making
• Self-Starter: High level of quality execution in a fast-paced, complex environment

Responsibilities

• Research and Insights: Understand project goals and execute comprehensive research plans
• Actionable Recommendations: Translate research insights into actionable guidelines for design and implementation
• Study Preparation: Develop study plans, moderator guides, and other essential research artifacts
• Data Synthesis: Analyze and report findings to teams and stakeholders, using storytelling and data visualizations
• Participant Management: Recruit and schedule participants from various sources to match our target personas
• User Research: Conduct usability studies, competitive analyses, and diary studies
• Refine Personas: Update and refine user personas to guide product and design decisions
• Collaborative Design: Partner with UX designers to iterate on design concepts based on research
• Skill Development: Facilitate the growth of the research skills within the UX team

Preferred Qualifications

• Experience with recruiting methods, tools, in-app guides and surveys, business intelligence (BI) tools, and customer journey management
• SaaS Research: Experience researching SaaS products or services
• Development Practices: Familiarity with agile software development best practices and cloud architecture
• Enterprise Experience: Experience with enterprise software design/development