Product Director

Summary

Join Toast as a Director, Product and lead the organization's most important IT deliveries. This director-level individual contributor role requires a seasoned product manager to own and lead initiatives from discovery to delivery. You will partner with IT engineering and various stakeholders to execute a complex vision. Responsibilities include mentoring junior product managers, driving cross-functional partnerships, creating documentation, and ensuring product execution. The ideal candidate possesses extensive product management experience, mastery of systems analysis, and proficiency in specific technologies. A competitive salary and comprehensive benefits package are offered.

Requirements

• Bachelor’s degree in business or computer science discipline
• 10+ years of professional Product Management experience, or focus in system implementation and/or finance transformation
• Mastery of systems analysis, including root cause analysis and other process modeling and systems design methodologies
• Experience with implementation and enhancements on NetSuite, Zuora, and Salesforce systems
• Effective influence and negotiation skills; ability to form and build relationships with key stakeholders in various departments
• Familiar with Finance and Accounting operations
• Proficient in SQL tools and cloud product management tools (Jira, Confluence, LucidCharts, Miro)
• Ability to act as project manager with excellent written and verbal communication skills
• Ability to multi-task and perform effectively in a fast-paced environment
• Able to think independently and consider cross-functional, upstream, and downstream impacts

Responsibilities

• Serve as product DRI for our most valuable and important IT initiatives from discovery to delivery
• Partner in the development and implementation of the timeline for your initiatives
• Organize and mentor more junior product management due to the work crossing multiple scrum teams
• Drive partnership between with stakeholders in GTM, CS, R&D and Finance in prioritization and cross-functional delivery approach -- understand their needs and pain points thoroughly
• Create proper documentation for current and future state system flows, business requirements and decisions, and solution design in partnership with business SMEs and IT Engineers
• Responsible for product execution, including measurement and documentation of business results achieved through solution implementation
• Proficient in how applications share data and communicate, knowledgeable of Data Management practices and Reporting Strategies
• Develop and facilitate timely decision-making across a broad network of stakeholders, delivery partners, and operational teams
• Intimate knowledge of business policies, processes, and programs with discernment of the different personas for each
• Knowledgeable on business best practices and available tools to scale business processes and support Toast company strategic initiatives
• Identify areas of improvement to improve system performance and internal EAT processes
• Fostering team excellence by developing the team into high performing individuals and cultivating a culture of accountability, communication, and collaboration

Benefits

• Cash compensation (overtime, bonus/commissions if eligible)
• Equity
• Benefits