Alchemy is hiring a
Product Engineer

Summary

The job is for a Customer Engineering role at Alchemy, a blockchain developer platform company. The role involves providing technical support to customers, understanding their needs, and contributing to product improvements. The ideal candidate should have a technical background, experience in Account Abstraction / Wallet Services, strong analytical skills, communication skills, people skills, interest in technology, blockchain, and crypto.

Requirements

• 1+ years of experience in a software development role
• Technical degree
• Experience and interest in Account Abstraction / Wallet Services
• Strong analytical skills
• Ability to understand and troubleshoot complex technical issues
• Strong communication skills with internal and external stakeholders
• Excellent people skills to monitor and measure customer performance

Responsibilities

• Provide hands on technical support within the Account Abstraction product vertical
• Deliver a stellar customer experience
• Scale support through internal tooling and runbooks as well as contribute to devX improvements
• Understand customer needs and how to meet unique challenges and goals
• Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
• Be the voice of the customers
• Build and maintain ongoing relationships with complex stakeholders, both internally and externally
• Work in a quickly changing environment
• Drive referrals from our customers

Preferred Qualifications

• Interest in technology, blockchain, crypto
• Experience with blockchain
• Founded a company or built side projects

Benefits

• Competitive compensation, including base salary as well as equity
• Comprehensive medical, dental, and vision coverage
• 401k
• Unlimited flexible time off