LeanTaaS is hiring a
Product Implementation & Customer Success Manager

Summary

Join LeanTaaS as a Product Implementation & Customer Success (PICS) Manager to drive operational improvement at our customers through our products. This role requires up to 20% travel and proof of vaccination for COVID-19 and influenza. The position can be remote but only in certain states listed.

Requirements

• Bachelor's degree in mathematics/statistics, engineering/physics, data science, related clinical field such as nursing, or equivalent years of related experience
• At least 2 years professional experience in a client- or customer-facing role such as management consulting, project management, customer success, engineering, EHR, healthcare
• Excellent communication and organizational skills
• A maniacal obsession with customer happiness, success, and retention
• Experience in project management and facilitating change management
• Experience with data analysis & visualization tools (e.g Tableau, Power BI)
• Ability to travel up to 20% of the time

Responsibilities

• Drive operational improvement at our customers through our products
• Understand the unique operational needs of each customer, evangelize the products, build/run analytics on customer operations and performance
• Communicate technical requirements and ensure that customer IT and process teams understand data and setup needs for iQueue
• Independently manage customer implementations/expansions
• Facilitate analytically intense processes involving gathering data from sometimes disparate systems, exploring these data sets for abnormalities and preprocessing this data for deeper use and analysis
• In concert with the data onboarding team, work with customers to integrate their EHR data into our software
• Utilize business intelligence tools to correctly map the customer EHR fields utilized by our software for scheduling optimization
• Assign and monitor key metrics during implementations
• Perform quality control in after action reviews and work to continuously improve our internal project management plans for future projects
• Establish and maintain strong relationships with key customer contacts
• Conduct training and data troubleshooting support
• Monitor customer operations and operational outcomes by using internal tools and customer calls, verify that the product is working well on customer sites, and proactively solve problems
• Help refine vision and strategy, educating inbound product managers and other functional groups on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
• Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert

Preferred Qualifications

• Experience working on healthcare products or within hospitals
• Experience working with data or analytics products
• Experience working on enterprise software products

Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs