Relyance AI is hiring a
Senior Customer Success Manager

Summary

Join Relyance AI as a Senior Customer Success Manager and manage the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers. Establish trust with various customer stakeholders, develop joint success plans, conduct check-ins, identify process gaps, collaborate with the Sales team, and actively participate in shaping the future of the Customer Success organization.

Requirements

• 5+ years of experience managing and driving adoption with enterprise accounts, preferably with SaaS companies/products
• Curiosity about the modern technology stack, and the current privacy landscape
• A growth mindset and ability to think from first principles
• Ability to break down big problems / ambiguous goals into smaller actionable steps
• Empathy for customer workflows and the ability to dig deep
• Past technical experience in some capacity and find modern technology stacks fascinating

Responsibilities

• Manage the adoption, expansion, retention, and overall post-implementation experience for your portfolio of customers
• Establish trust with customer stakeholders (including managers, directors, VPs, and CISOs) and develop joint success plans to ensure there is a clear plan in place to achieve the challenges customers are looking to solve using Relyance
• Conduct check-in meetings for tactical items and perform business reviews with C-level executives / decision-makers to align on their objectives and business outcomes
• Understand customer workflows and proactively identify customers who aren’t maximizing their opportunity with our product/service and reach out to create an action plan to help them achieve success
• Be the voice of the customer by consistently capturing customer feedback, customer highlights, and lowlights and channel that internally with various stakeholders (product, exec team, etc.)
• Identify process gaps, templatize, and implement playbooks to scale and optimize the Relyance AI customer success function
• Collaborate with the Sales team to manage deals, renewals, and expansions
• Actively participate in shaping the future of the Customer Success organization at Relyance AI

Preferred Qualifications

• Privacy experience (GDPR, CCPA, GRC, etc.) in some capacity
• Experience with code in your past experience/school or a side project or technical SaaS implementation experience

Benefits

Competitive base salary pay range of $125,000 to $148,000