HST Pathways is hiring a
Product Implementation Manager

Summary

The job opening is for a Project Implementation Manager at HST Pathways, a fast-growing ASC software company backed by Bain Capital. The role requires an individual to perform the implementation on their Practice Management platform and provide training for clients. The position involves facilitating center build activities, leading training sessions, developing documentation, and assisting with curriculum design and content development.

Requirements

• Bachelor’s degree preferred
• Proficient in MS Office and related products
• Experience in Healthcare, Hospital, Ambulatory Surgery Centers preferred
• Strong verbal and written communication skills
• Ability to manage many ongoing activities and tasks in a dynamic environment
• Experience implementing SaaS solutions and training end users preferred
• Ability to travel 50%

Responsibilities

• Facilitate center build activities to ensure comprehensive database configuration in support of implementation projects
• Provide onsite, classroom and/or remote end user training on the use of the software products utilizing the tools and methodologies supported by HST Pathways
• Lead training sessions for facility super users, administrators, office managers, clinical staff and physicians on HST products to support facility workflow and maximize product utilization to enhance center’s day to day operations
• Develop documentation and educational materials in collaboration with the Learning and Development Team, as appropriate
• Assist with curriculum design and training content to support upgrades and new products
• Actively seek current training methods and best practices to facilitate training adult learners
• Assist in writing operational documentation for use by other HST Pathways staff and customers. Assist in updating and developing our internal Knowledge Base and application Help Files
• Work with various internal departments to analyze and identify content gaps to implement process improvements on client implementation and education
• Assist in the assessment of workflow and/or solution issues that may or may not be related to HST Pathways’ applications and resolve the issue or refer the customer to the appropriate customer support vendor
• Perform other duties as assigned

Benefits

• Remote work environment
• Health benefits paid for employee
• Flexible Paid Time Off Policy
• 11 company holidays per year
• Paid parental leave
• 401K with matching contributions
• Learning and development allowance
• A diverse, inclusive, and fun team!