Product Implementation Manager

Summary

Join LeanTaaS, a leading AI company transforming healthcare operations, as a Product Implementation Manager. You will independently manage customer implementations and expansions, leveraging project management and data analysis skills. This role requires strong communication, problem-solving abilities, and a passion for customer success. You will work closely with clients, internal teams, and stakeholders to ensure successful product implementation and ongoing operational improvement. The position offers competitive compensation, benefits, and opportunities for professional development. Remote work is available in select states, with office options in Santa Clara, CA and Charlotte, NC.

Requirements

• Bachelor's degree; strong preference for mathematics/statistics, engineering/physics, data science, healthcare or clinical field
• At least 2 years professional experience in a client- or customer-facing role such as management consulting, project management, customer success, engineering, EHR, healthcare; we do consider candidates with limited experience if we see some extraordinary accomplishment(s)
• Work experience that is quantitative and data intensive, regardless of your educational background - it is critical for your success as a Product Implementation team member
• Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)
• A maniacal obsession with customer happiness, success, and retention; you’re the type of person who will move mountains to solve problems and make people successful
• Experience in project management and facilitating change management
• Experience with data analysis & visualization tools (e.g Tableau, Power BI)

Responsibilities

• Independently manage the scope of customer implementations and expansions, serving as both facilitator and expert advisor to the project team
• Utilize project management skills to plan, organize and lead a team to successfully complete a project within the defined scope and timeline, ensuring favorable outcomes are achieved by coordinating resources, managing risks, and communication effectively with stakeholders throughout the implementation project
• Utilize tracking tools and skills for developing, maintaining, and firmly controlling project timelines and expectations across LeanTaaS and customer stakeholders
• Communicate technical requirements clearly to customer IT teams, ensuring understanding of data and setup needs for iQueue, and coordinate security and other audits
• Facilitate analytically-intensive processes, including gathering data from disparate systems, identifying abnormalities, and preprocessing data for deeper use and analysis
• In concert with the data onboarding team, work with customers to integrate their EHR data into our software
• Utilize business intelligence tools to correctly map the customer EHR fields utilized by our software for scheduling optimization
• Establish and monitor key metrics during implementations
• Establish and maintain strong relationships with key customer contacts
• Effectively manage timelines and use sound judgment in determining when to escalate concerns, risks and issues that may effect the project
• Develop documentation and training materials as appropriate and leverage to conduct training
• Provide regular project status updates to immediate project team, project sponsors and executives
• Provide data troubleshooting support
• Monitor customer operations and outcomes by using internal tools and customer calls, to verify product effectiveness and proactively solve problems
• Lead and participate in initiatives to improve the implementation processes, methodology and tools
• Travel to client sites for up to 20% of the time to conduct workflow assessments, document process maps, support the go-live phase, and provide hands-on product assistance
• Focus on driving operational improvement at our customers through our products - you will understand the unique operational needs of each of your customers, evangelize the products, build/run analytics on customer operations and performance, and work cross functionally with other members of the LeanTaaS team to ensure that our products are making our customers successful
• Help refine vision and strategy, educating inbound product managers and other functional groups on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
• Work with marketing on producing case studies, customer videos, etc. and help sales close deals as needed in the capacity of a subject matter expert

Preferred Qualifications

• Experience working on healthcare products or within hospitals
• Experience working on enterprise software products
• PMP credentials
• Clinical credentials
• A blog, article, or any published writing

Benefits

• Competitive compensation package that includes base salary, target bonus, and stock options
• 401(k) Match
• Comprehensive healthcare benefits
• Generous Paid Time Off and Parental Leave
• Monthly reimbursement for Skill Building
• Monthly reimbursement for Wellness, Transportation, and/or Home Office
• Education Reimbursement for select courses/programs