Product Implementation Manager

Summary

The job is for a Product Implementation Manager at Triptease, a fast-growing tech company in the online travel industry based in Portugal (remote). The role involves onboarding clients, implementing and activating products, providing technical support, and ensuring product accuracy. The ideal candidate should be results-driven, analytical, have strong leadership abilities, and a customer-centric approach.

Requirements

• Self-driven with strong client-facing experience
• Analytical mindset and quick learner
• Process-driven with excellent collaboration skills
• Semi-technical background and tech-savvy, with experience using tech tools to improve internal processes
• Experience in change and transformation projects
• Strong problem-solving and decision-making abilities

Responsibilities

• Onboard clients
• Implement and activate products
• Provide technical support
• Ensure product accuracy

Preferred Qualifications

• Previous hotel tech experience
• Ability to communicate fluently in another European language

Benefits

• 22 Days holiday (Rising to 23 after 1 year and 24 after 2 years of employment)
• Working abroad for 4 weeks a year (within a -/+ 3 hours time zone of the UK)
• Ben benefits* (€55 per month health and wellbeing budget)
• Learning budget - €255 per calendar year *
• Life Event leave (marriage, divorce, moving house, child’s first day at school, ceremony or graduation)
• Make a Difference (volunteering) day
• Remote working
• Refer a Friend policy
• Flexibility with childcare
• Sabbaticals (from year three onwards)