Product Integration Lead, Incident Recovery Operations

Summary

Join Palo Alto Networks as a Unit 42 Product Specialist and play a key role in providing product support, configuration, and deployment assistance to customers. You will drive security transformation, analyze security incidents to identify gaps, and develop plans to enhance customer security posture. You will work with diverse customer contacts, communicating findings and recommendations clearly. Your expertise in Palo Alto Networks products and solutions will be crucial in troubleshooting, configuration, and guiding customers towards security improvements. This role requires both technical skills and excellent communication, as you analyze complex enterprise infrastructures and deliver innovative security strategies. You will offer expert support, guide customers in implementing best practices, partner with account teams, maintain a professional presence, proactively communicate project status, and provide on-call support. Travel up to 50% of the time is required.

Requirements

• Deep understanding of multiple network and endpoint security technologies and solutions (e.g., next-generation firewalls, SASE, SSE, zero trust, identity management, endpoint protection, and data loss prevention), preferably with respective PANW products where applicable
• Engineering and design experience within the following disciplines and topics
• Active Directory, including domains, forests, and trust relationships
• IP networking, including campus switching and interior and exterior routing protocols
• Large-scale network infrastructure, including effective segmentation strategies
• Minimum of ten years experience in information technology, systems administration, or network administration, with a minimum of three years experience managing security solutions in enterprise environments
• Ability to remain calm, composed and articulate when dealing with high-pressure situations
• Excellent written and verbal communication skills, including the ability to distill and convey complex technical concepts, findings, and recommendations to client stakeholders who possess varying levels of subject-matter expertise
• Bachelor’s Degree in Information Security, Computer Science, Digital Forensics, Cyber Security, or equivalent years of professional experience or equivalent military experience to meet job requirements and expectations

Responsibilities

• Offer expert, hands-on support with deployment, implementation, and troubleshooting of information technology and security solutions and infrastructure
• As a trusted advisor, guide Unit 42 customers through implementing standards and best practices to address identified security gaps
• Partner with the relevant account teams to understand customers’ prior investments in PANW offerings and ensure that recommendations for expansion are presented in a thoughtful and cohesive manner
• Maintain a professional presence and bearing while working with diverse customer contacts, including technical administrators, executives, C-suites, and boards of directors
• Proactively identify and communicate project status, risks and issues with the client contacts and the Unit 42 incident commander and/or engagement leads
• Provide after-hours and weekend on-call coverage as needed to support engagement activities
• Travel as needed to customer locations in North America, often with minimal advance notice, up to 50% of the time
• Other tasks and duties as needed to support the customer and/or business

Preferred Qualifications

• Expertise with deploying, configuring, and troubleshooting one or more PANW solutions (e.g., NGFW, Prisma Access, Cortex XDR/XSIAM, etc.) a plus
• Prior experience in consulting or other client-facing roles preferred

Benefits

• The compensation offered for this position will depend on qualifications, experience, and work location
• For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $183000 - $252000/YR
• The offered compensation may also include restricted stock units and a bonus