Product Manager

Summary

Join Appen as a Product Manager specializing in Workforce Management to lead the development, strategy, and hands-on configuration of workforce management solutions.

Requirements

• Bachelor’s degree in Business, Finance, IT, or a related field
• 2+ years of product management experience, with specific expertise in workforce management solutions in professional services or financial sectors preferred
• Proficiency in Salesforce, including hands-on experience with configuration (creating and managing custom objects, fields, flows, and permissions)
• Advanced Excel skills (macros, pivot tables, and data analysis) and strong data manipulation abilities
• Salesforce Administrator Certification with additional platform certifications (e.g., Platform App Builder) highly preferred
• Demonstrated ability to manage the end-to-end product lifecycle, from ideation through to ongoing improvements
• Detail-oriented with excellent organizational skills and the ability to manage multiple priorities
• Strong team player with outstanding communication and interpersonal skills

Responsibilities

• Lead the creation and enhancement of workforce management tools and solutions
• Conduct hands-on configuration of Salesforce, including the creation and customization of objects, forms, fields, flows, and permission sets
• Perform data manipulation and analysis within Salesforce and Excel to generate insights that drive key decisions and product improvements
• Collaborate closely with engineering and operations teams to define product requirements, prioritize features, and manage the product backlog
• Partner with finance and operations stakeholders to ensure workforce management solutions support financial objectives and operational efficiency
• Track, report, and evaluate KPIs, making adjustments based on analytics and user feedback
• Facilitate regular communication with cross-functional teams, leading product meetings and maintaining transparent communication channels

Preferred Qualifications

• Experience with Agile methodologies and tools like Jira or Confluence
• Ability to develop product strategies grounded in user-centric design principles
• Familiarity with financial modeling and workforce planning