Product Manager

Summary

Join ecobee's Digital team as a Director of Product Management and lead a passionate team in developing and executing the product roadmap for ecobee.com. You will foster a creative and collaborative environment, champion customer needs, and leverage data to drive revenue growth. This role requires strong leadership, product management experience (preferably in eComm), and agile methodology expertise. The position offers a flexible work environment (100% remote in Canada), competitive benefits, and opportunities for professional development. You will collaborate with cross-functional teams and report to the Sr. Director, Digital. The role involves coaching and mentoring product managers, and using data-driven insights to improve customer experience and operational efficiency.

Requirements

• You are an exceptional leader, and have a passion for coaching and developing talent
• Solid track record of product management experience, preferably in the eComm space
• You have experience working within agile delivery teams, or leading team members who work in agile
• Strong business acumen and analytical skills. You are comfortable deriving insights from data, and can put together business cases to assess the financial benefit of new opportunities
• Technical experience, with the ability to demonstrate the importance and impact of technical work to non-technical audiences
• You have proven experience fostering strong relationships with cross-functional teams. You can effectively guide PMs to communicate and negotiate with other cross-functional members
• You have excellent communication, presentation, interpersonal, and negotiation skills for a broad range of audiences, including executive leadership
• Understanding of web development best practices and technologies such as content management systems, delivery networks, and accessibility requirements
• The hired candidate will be required to complete a background check

Responsibilities

• Lead, develop and coach a passionate and diverse team of Product Managers
• Create an environment that fosters creativity, builds trust, and keeps the team highly engaged and proud of the work they’re doing
• Collaborate with team to develop long-term strategy and quarterly product roadmap for ecobee.com in collaboration with marketing, business development, product, customer service, finance, and operations
• Be a champion for customers. Leverage data and consumer insights to identify and ship opportunities that improve the customer experience, and drive revenue growth on ecobee.com
• Identify and action opportunities that improve engagement and drive operational efficiency within team
• Coach and support Product Managers to plan out sprints with prioritized product backlogs and well-defined user stories
• Use agile product management methods to facilitate daily stand-ups, backlog grooming, sprint planning, and retrospectives
• Build culture of agile continuous improvement within team. Support Product Managers to ship frequently, A/B test, and run experiments that enable us to learn, iterate, and continuously improve on experiences

Preferred Qualifications

• Sales management experience is an asset, including budgeting, forecasting, and reporting
• Understanding and experience managing Shopify webstores is considered an asset
• You are energetic, curious, and a self-starter

Benefits

• Competitive salaries
• Health benefits
• A progressive Parental Top-Up Program (75% top-up or five bonus days off)
• Flexible hours
• Option of a office-based, fully remote, or hybrid work environment
• All necessary equipment provided and shipped to them
• Learn with our in-house learning enablement team, and enjoy our generous professional learning budget