Hootsuite is hiring a
Product Manager

Summary

Join our 'Social Customer Care' group as a Product Manager to lead and create clear product strategies, processes, and innovation that drive quantifiable business value. You'll work with engineering and design teams to break down product deliverables into stories and tasks, and contribute towards a world-class product.

Requirements

• A post-secondary degree in computer science, business and/or engineering, or equivalent work experience and ample years of software product management experience
• Experience developing products for marketing & sales customer bases
• Strong fluency with product & business data measurement principles and tools
• Accountability: holds self and others accountable to meet commitments
• Customer Focus: demonstrates a desire to proactively help and serve internal/external customers meet their needs
• Influence: Asserts own ideas and persuades others, gaining support and commitment and mobilizing people to take action
• Interpersonal Savvy: relates openly and comfortably with diverse groups of people
• Open Communication: clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding
• Process/Project Management: skilled at figuring out and managing the processes and timelines necessary to get work accomplished
• Resilience, Tolerance for Change/Ambiguity: can effectively cope with change, finding ways to advance work and projects, even in the face of uncertainty
• Self Development: is personally committed to, and actively works to continuously improve

Responsibilities

• Work closely with Product, Development, and Design Directors to set the medium-term strategy for Analytics
• Own the creation and results of a prioritized roadmap that balances short term business goals with established long term vision and strategy
• Effectively synthesize data from customers, competitors, analysts, and commercial activities into meaningful signals that inform and validate hypotheses
• Set, track, and be accountable to KPIs at both a project and product level
• Build and refine scalable processes for product planning, prioritization, and execution
• Collaborate with Product Marketing and Support to effectively bring functionality to market and drive business value
• Represent the product & roadmap priorities in an approachable and collaborative spirit, including with senior-level internal stakeholders and in-person with customers
• Guide product development in an agile environment, working closely with a team of top-notch engineers and designers

Benefits

Accommodations will be provided as requested by candidates taking part in all aspects of the selection process