Product Manager

Summary

Join Included Health as a Staff Product Manager to lead the development of next-generation Everyday Care products. You will build and execute a product vision, strategy, and roadmap, collaborating with cross-functional teams. Responsibilities include end-to-end product development, from ideation to launch, and rigorous performance monitoring. The ideal candidate has 7+ years of product management experience in healthcare, a proven track record of successful product launches, and expertise in user experience design and AI. Included Health offers a competitive salary and benefits package, including remote work options, comprehensive health insurance, paid time off, parental leave, and more.

Requirements

• Experience building and shipping health or healthcare products is highly valued
• 7+ years of experience as a Product Manager, with a strong track record of delivering high-impact products throughout the lifecycle
• 7+ years experience working with engineering, design, data science, and other cross-functional partners and domain experts to develop software products and technologies
• You have successfully led conception and launch of new products to a large number of users, and driven continuous improvement in product experiences using feedback and data
• Strong product intuition and expertise simplifying user interfaces and creating intuitive user experiences. Deep understanding of user psychology and user behavior
• Exceptional analytical skills, with expertise in hypothesis-driven development, A/B testing, and data analysis
• You are exceptional at blending technology and human service into product experiences that scale, and designing experiences and the tools or solutions that enable them. You’re already using AI in products you’ve shipped and can speak to the impact and transformation resulting from the same
• You have a strong point of view about what makes products great, informed by hands-on study of your product area, product sense, and understanding of the business
• You excel in highly collaborative environments and projects and have a strong track record of building trust with stakeholders. You are a quick study and active listener
• You embrace ambiguity and enjoy breaking down complex opportunities into elegant solutions
• You have deep empathy for end users, and keep them and their needs at the center of the product
• You have strong analytical skills, critical thinking, and experience defining and measuring product goals and metrics
• You are a clear communicator with excellent written, verbal communication, and presentation skills
• You believe that the way that people receive healthcare can and should be better, and will bring passion and optimism to the work you do

Responsibilities

• Develop and execute a vision, strategy, and roadmap for the next generation of Everyday Care, at Included Health. This includes a portfolio of existing clinical care offerings as well as development of new products
• Work cross-functionally with design, engineering, data science, clinical team, care team, and general managers, plus additional cross-functional partners to define and deliver member-centric, outcomes-oriented experiences that scale and create meaningful impact on our member experience and business
• Lead end-to-end product development for your area, including ideation, research, design, requirements definition, metrics specification, development, launch and iteration to craft quality product experiences and the delivery tools that enable them
• Partner to define, implement, and rigorously monitor metrics and feedback cycles that quantify and describe the performance of the product areas you lead

Preferred Qualifications

Familiarity with AI and/or Gen AI product development (preferred). You have examples of how you and your team have applied new technologies for impact in your past roles

Benefits

• Remote-first culture
• 401(k) savings plan through Fidelity
• Comprehensive medical, vision, and dental coverage through multiple medical plan options (including disability insurance)
• Full suite of Included Health telemedicine (e.g. behavioral health, urgent care, etc.) and health care navigation products and services offered at no cost for employees and dependents
• Generous Paid Time Off ("PTO") and Discretionary Time Off ("DTO")
• 12 weeks of 100% Paid Parental leave
• Up to $25,000 Fertility and Family Building Benefit
• Compassionate Leave (paid leave for employees who experience a failed pregnancy, surrogacy, adoption or fertility treatment)
• 11 Holidays Paid with one Floating Paid Holiday
• Work-From-Home reimbursement to support team collaboration and effective home office work
• 24 hours of Paid Volunteer Time Off ("VTO") Per Year to Volunteer with Charitable Organizations
• Performance-based bonus