Mable is hiring a
Product Manager

Summary

Join a thriving scale-up and deliver change to Australia's care and support sector as a Product Manager, delivering a scaled and delightful customer experience.

Requirements

• 5+ years experience in a consumer SaaS, e-commerce or marketplace product
• Deep knowledge and understanding of analytics tools and reporting, with a proven track record of data driven decision making
• Comfortable in an agile environment, including working closely with engineering to groom backlogs and line up sprints
• Ability to take insights from strong stakeholders and bring them on a journey through to a well scoped yet delightful outcome
• You enjoy talking to your customer and getting their insights and feedback
• You seek to understand the problem for the immediate customer as well as the implications to internal and external stakeholders

Responsibilities

• Leading, focusing and prioritising a high performing product squad of UX, Data and Engineering team members towards a strategic goal
• Understanding user goals and expectations when coming to our marketplace, then working to build an industry leading customer experience
• Using your strong people skills to collaborate closely with marketing, customer service, finance, engineering and data teams
• Understanding a complex regulatory environment across the NDIS, Home Care Packages and more
• Balancing customer, engineering and commercial requirements to build a prioritised backlog and roadmap
• Testing both qualitative and quantitative hypotheses quickly, in order to iterate quickly and grow the business
• Storytelling your squad’s amazing product experience internally and externally

Benefits

• Learn from industry experts, experienced leaders, and on-the-job opportunities
• Get a creative boost working overseas for 4 weeks in a rolling 12-month period
• Access parental leave
• Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation
• Work with flexibility
• Collaborate at home or in the office - whatever works for you and your team
• Take a floating public holiday
• Acknowledge a significant day your way with family and friends
• Be rewarded
• Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program
• Get paid to take a break
• Get one extra paid leave day per quarter for what makes you happy