Product Manager

Summary

Join PointClickCare as a Product Manager (Health Plan/ACO) and be responsible for discovering and delivering new features and products that enhance customer value and drive strategic growth. You will collaborate with cross-functional teams, including engineering, UX, sales, and marketing, to improve existing products and build new ones. This role requires strong communication, organizational skills, and a deep understanding of customer needs. You will leverage data to inform product decisions and work closely with stakeholders to achieve strategic initiatives. The position offers a competitive salary and a comprehensive benefits package.

Requirements

• 3+ years of experience in a Product Management function
• B2B product management experience working with a direct sales team and enterprise customers
• Experience partnering with engineering and UX teams to drive delivery and execution
• Knowledge of Agile software development principles, conversant in web application architecture concepts and terminology
• Experience with product discovery principles and fundamentals
• Ability to effectively communicate with both business and technical stakeholders in both verbal and written forms
• Experience building a product roadmap for their assigned scope based on informed rationale
• Experience leveraging data to inform the success and iteration of new features
• Strong work ethic and proven ability to drive projects to closure
• Strong deductive reasoning and attention to detail
• Demonstrates adaptability and ability to identify what’s important and act in times of uncertainty
• High comfort level interacting with colleagues and with various levels of client organizations

Responsibilities

• Work cross-functionally with engineering, UX, and other roles to validate, deliver, and optimize product and customer journey improvements
• Assess product investment opportunities and incoming requests with thorough but light-weight rigor – communicating clear, reasoned recommendations to senior leaders and stakeholders
• Seek out customer insights and feedback early and often – becoming a recognized expert on our customers’ problems, goals, and landscape
• Build trust and strong relationships with sales, customer success, and product marketing teams
• Define and monitor product health metrics for assigned product areas
• Influence and work across functional areas to drive OKRs and strategic initiatives to success
• Work with implementation teams to develop product training, technical and end-user documentation
• Serve as an ambassador for our product team, driving strategic thinking around our product

Preferred Qualifications

Experience working in healthcare technology and with health plans or ACOs is a plus

Benefits

• Retirement Plan Matching
• Flexible Paid Time Off
• Wellness Support Programs and Resources
• Parental & Caregiver Leaves
• Fertility & Adoption Support
• Continuous Development Support Program
• Employee Assistance Program
• Allyship and Inclusion Communities
• Employee Recognition … and more!