Product Manager

Summary

Join Vetcove's growing team as a Product Manager and contribute to enhancing platforms used by veterinary clinics. You will drive initiatives to improve user experience, manage quality assurance, and collaborate with internal and external stakeholders. This role offers the opportunity to shape the future of a platform trusted by thousands of veterinary professionals. You will work closely with engineers, onboarding specialists, and support teams to bridge the gap between product and users. Your insights will drive improvements, ensuring our platform evolves to meet the ever-changing needs of veterinary clinics and pet parents. Vetcove is a Y Combinator and venture-backed growth stage company with notable investors.

Requirements

• Experience & Skills: A four-year college degree with a track record of managing multiple projects and priorities
• Attention to Detail: You have a knack for catching the smallest inconsistencies and ensuring high-quality output across projects
• Strong Communicator: You can distill complex ideas into simple, actionable insights and build consensus across teams
• Critical Thinker: You love diving into data, interpreting trends, and proposing data-driven solutions
• Organization Pro: You thrive in a fast-paced environment, balancing competing priorities without missing a beat

Responsibilities

• Drive Product Enhancements: Monitor long-term projects for optimization opportunities and work with cross-functional teams to implement improvements
• Turn Feedback into Action: Collect and evaluate user feedback through surveys and direct interactions with veterinary clinics and pet parents
• Support Key Initiatives: Collaborate with onboarding and support teams to remove roadblocks and create seamless customer experiences
• Shape Product Documentation: Build out feature documentation to align business and engineering teams on new and existing functionality
• Lead Small Feature Developments: Manage 1-2 low to mid-level feature builds, defining requirements, ensuring smooth engineering handoffs, and conducting QA testing
• Train Internal Teams: Educate departments on new product features to ensure consistency in customer interactions and maximize feature adoption

Preferred Qualifications

• Some experience with Excel and data analytics platforms preferred
• Tech-Savvy: Experience with Excel and data analytics platforms is a plus

Benefits

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events