Product Manager, Customer Experience

Summary

Join our team as a dynamic Product Manager to enhance customer experience and drive value for Pareto's customers.

Requirements

• 2+ years of Product Management experience, with a focus on customer (B2C) or client experience (B2B), preferably within the healthcare, insurance, or employer health benefits sectors
• Proven ability to collaborate with cross-functional teams to drive product development and strategic initiatives
• Strong knowledge of emerging technologies and tools that enhance customer experience and improve operational efficiency
• Demonstrated ability to thrive in a fast-paced, dynamic environment, adapting to evolving business needs and priorities
• Experience in leveraging data analysis and customer research to inform decision-making
• Excellent written, verbal, and presentation skills
• Bachelor’s degree required; MBA or advanced degree in a related field is a plus

Responsibilities

• Develop and manage a comprehensive product roadmap, driven by key performance metrics, customer insights, and business objectives
• Collaborate with cross-functional teams—including Engineering, Analytics, Marketing, Account Management, and Cost Containment—to deliver on Pareto’s multi-year Customer Journey strategy
• Leverage customer feedback, market trends, business initiatives, and data analysis to inform product innovation and roadmap development
• Work closely with Product Leadership to define department-specific KPIs and create reports that track and demonstrate progress on initiatives
• Effectively communicate with leadership stakeholders, ensuring alignment across teams through concise and impactful updates

Benefits

• Medical (100% employer paid)
• Dental
• Vision
• STD/LTD
• Employer 401(k) contribution