Product Manager - Operations & Infrastructure

Summary

Join Twilio as a Staff Product Manager, focusing on Operations & Infrastructure (O&I) within the Go-To-Market Sales Automation team. This role demands building top-tier tools and solutions for rapidly expanding Go-To-Market teams. You will collaborate across teams to define a roadmap aligning with the organization's objectives, supporting operational efforts, and leading platform-wide projects. The ideal candidate excels at tackling complex business problems, working collaboratively, and strategically developing long-term roadmaps. This position requires a deep understanding of Salesforce and its applications. The role involves establishing a product vision, gathering requirements, driving collaboration, and communicating effectively with various stakeholders. Success will be measured by the impact on Development Operations & Infrastructure.

Requirements

• 3-5 years of experience in a Product role within a technology company
• 3+ years experience managing roadmap and processes based on the Salesforce platform
• Ability to define a product vision that excites users and stakeholders
• Experience translating business requirements to technical teams
• Experience working with technical teams using Agile methodologies
• Ability to partner with cross-functional stakeholders with varying levels of technical acumen
• Strong presentation, communication, and writing skills. You can communicate sophisticated concepts, clearly and concisely
• DevOps experience
• Hands-on experience building solutions on the Salesforce platform (clicks or code)
• At least one Salesforce certification

Responsibilities

• Establish vision & strategy: Use a deep understanding of your stakeholders and corporate landscape (business goals, big problems to solve, current state) to create and maintain your product strategy for development operations within Salesforce (scalable infrastructure, QA, deployment processes etc)
• Construct and maintain a roadmap: Create and deliver a rolling 1+ year roadmap of Development Operations & Infrastructure initiatives and features that solve for business and user needs. You will balance the long term needs of our systems teams with evolving business needs. You will create a plan to get us on the latest Salesforce technologies & best practices
• Gather and clarify requirements: Generate and prioritize ideas with appropriate support/reasoning. Write business cases, hypothesis statements and features with input from stakeholders to clearly convey the "whys" and "whats" of business needs
• Drive and facilitate collaboration: Are a trusted and strong leader with a point of view to objectively drive decisions while maintaining healthy relationships. You solve problems before they result in delays or confusion. You are the voice of your customers and advocate for solutions that solve their needs
• Communicate with passion to all levels: Promote your product and upcoming features so that your key stakeholders are up-to-date and excited for improvements
• Leverage technical knowledge and skills: Have a deep familiarity of the platform(s), applications, data model and analytic tools. Run reports to make data driven decisions and measure success/adoption
• Organize & execute: Ensure initiatives are delivered holistically and on-time. Partner with product owners, solution architects, and technical leads to ensure delivery of impactful solutions
• Deliver value: Enjoy getting MVPs out the door knowing that great user experience and lovable products take ongoing investment, refinement and polish. You will be responsible for delivering features that improve the way our teams leverage Salesforce, and ensure scalable architecture
• Measure success: Own the key success metrics within Development Operations & Infrastructure and build a roadmap of projects to improve

Preferred Qualifications

• Experience working with a global development team
• Experience partnering with third-party tool vendors and collaborating on feature implementation
• Experience with / working knowledge of Data Cloud
• Experience with / working knowledge of Snowflake
• Experience with / working knowledge of AI Tools & Platform (esp. Agentforce)
• Multiple Salesforce certifications

Benefits

• Competitive pay
• Generous time off
• Ample parental and wellness leave
• Healthcare
• A retirement savings program
• Health care insurance
• 401(k) retirement account
• Paid sick time
• Paid personal time off
• Paid parental leave