Crypto.com is hiring a
Product Operations Associate, Web3 - United Kingdom

Summary

The job is for a Product Operations Associate at Crypto.com, an entry level position that offers the opportunity to learn operation and project coordination in supporting one of the largest finance apps globally. The role involves coordinating diverse Crypto.com product offerings, collaborating with stakeholders, implementing standard operating procedures, identifying blockers, driving improvements to workflows, managing timelines, and reviewing escalated issues from customer service.

Requirements

• Ability to collaborate well with people at all levels
• High attention to detail and personal quality standards
• Determined to troubleshoot problems and strong motivation to drive positive changes
• Willingness to uptake new challenges and eager to learn
• Excellent interpersonal, communication, organization and prioritization skills
• Familiar with spreadsheets and basic data tracking tools

Responsibilities

• Coordinate release of diverse Crypto.com product offerings
• Collaborate closely with different stakeholders to gather all requirements for release execution
• Implement standard operating procedures (SOP) with diligence to ensure error free implementation of changes
• Identify blockers and bottlenecks of existing operational processes and recommend solutions and enhancements
• Drive and implement improvements to existing workflows and tools to enhance release efficiency across all products
• Coordinate with cross functional teams to prioritize and spec out product issues
• Manage release timeline that meets management and team expectations
• Review escalated issues from customer service and follow up with appropriate stakeholders

Preferred Qualifications

An analytical and data-driven work style will be preferred

Benefits

• Competitive salary
• Medical insurance package with extended coverage to dependents
• Attractive annual leave entitlement including: birthday, work anniversary
• Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
• Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope
• Work Perks: crypto.com visa card provided upon joining