Mindbody is hiring a
Product Operations Associate

Summary

Join the team at Mindbody + ClassPass, revolutionizing the fitness & wellness industry. We're looking for talented people to help us further optimize and run existing Product Operations processes.

Requirements

• You are technically curious and interested in developing a deep understanding for how inventory data flows through our systems and how our integrations are supported
• You have experience that demonstrates attention to detail and ability to establish, follow, and optimize processes
• You have a passion for data monitoring and would take a proactive approach to identifying and resolving inventory issues
• You ideally have some SQL experience and you are comfortable defining, querying, and interpreting data
• You are a highly motivated self-starter who thrives in a working environment where you operate independently just as much as you work cross functionally with others
• You are comfortable operating in a fast-changing environment and are comfortable with shifting priorities to meet the needs of the team and company
• You are driven by ClassPass's mission to connect members with high quality fitness and wellness experiences, and to support the growth of businesses offering these experiences

Responsibilities

• Develop a deep understanding of the ClassPass consumer search and booking experience
• Maintain the ClassPass inventory classification system (ie: genre tags) and the associated processes, and identify areas of opportunity to improve the system
• Develop a deep understanding of our Open API spec, which enables new inventory integrations
• Support the Open API process for new inventory integrations, including prioritization and organization of the pipeline
• Monitor the health and relationships of our existing bespoke and Open API integrations to ensure stability of ClassPass’s fitness and wellness inventory
• Contribute to the escalation flow for troubleshooting and resolving issues related to our integrations