Client Operations Associate

Summary

Join our team at River, a fintech startup building financial solutions on Bitcoin. We're looking for candidates who can think clearly, communicate effectively, and get things done. As a client-facing professional, you'll be responsible for case managing client questions, supporting the onboarding process, analyzing trends, and providing exceptional service.

Requirements

• Excitement to work in a fast-paced fintech startup environment
• Customer-facing experience preferred (i.e. food/hospitality/retail)
• Positive attitude and energy
• Strong critical thinker
• High confidence, low ego
• Great communicator, conversationalist
• Highly adaptable
• Preference to candidates with a degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems

Responsibilities

• Case manage client questions and feedback regarding our products and services
• Support client base through the onboarding process
• Analyze and identify trends in client activity and inquiries
• Provide exceptional service to our clients and identify opportunities to go above and beyond
• Collaborate with Relationship Management, Financial Operations, Risk Management, Client Services, and Institutional teams to support business needs
• Identify and develop operational efficiencies to scale the business and processes
• Be the voice of the client and provide input to product specifications based on client feedback

Benefits

• Salary: $70,000 - Full Time
• Competitive compensation and equity
• Unlimited PTO
• Medical, dental, and vision insurance
• 401k
• In-office lunch benefit