Product Operations Engineer

Summary

Join Zyte's Product Operations team as a Product Operations Engineer and contribute to maintaining the smooth operation of our products. You will analyze data, enhance monitoring tools, and ensure consistent, reliable performance for our customers. This mid-level role reports to the Product Operations Manager and involves working with a team to manage product performance, address issues, and forecast resources. You will be responsible for establishing KPIs and QoS standards, generating reports, and collaborating with engineering teams. The position offers remote work flexibility and the opportunity to work with cutting-edge technologies.

Requirements

• ~3 years of experience in a similar role or any cross-functional technical role
• Experience with data analysis and reporting tools (Kibana, Grafana, Google Data Studio, SQL)
• Good understanding of computer networks (DNS, HTTP, TCP/IP, TLS/SSL)
• Good understanding of proxies, web-browsers, and internet protocols
• Excellent verbal and written English skills and ability to articulate a complex system or problem based on the type of audience
• Strong team player with good analytical and technical writing skills
• Strong collaboration skills
• Ability to multi-task and manage multiple priorities and commitments
• Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
• Become part of a self-motivated, progressive, multi-cultural team

Responsibilities

• Expand alerting system to detect issues
• Monitor for failures in product performance and service levels
• Issue troubleshooting & engage right team on response needed
• Deeper analysis for problem management, cross-team collaboration & issue follow-up
• Resource forecasting for performance stability (IPs etc)
• Monitoring Product Performance & maintaining agreed benchmarks
• Establish KPIs and Quality of Service (QoS) standards (ensure efficiency and success in meeting organization goals)
• Generate reports on KPIs and SLAs
• Address issues identified by alerting incl root cause analysis and collaboration with product engineering
• Management of IPs
• Forecasting of capacity, geo needs based on trends, growth forecasts
• Managing costs & vendors
• Market research
• Configuration updates which impact global settings or specific nodes which improve performance for all

Preferred Qualifications

• Working knowledge of web programming and standards (HTML, Javascript, APIs, REST, JSON, Mysql) is desirable
• Experience working with APIs and web services is desirable
• Familiarity with Linux/UNIX or Mac Terminal command-line tools
• Good understanding of Python or any common scripting language to be able to script and automate on the go

Benefits

Have the freedom & flexibility to work remotely