Technical Program Manager - Product & Engineering Operations

Summary

Join Masabi as a Senior Technical Program Manager and drive operational excellence across Product and Engineering. You will shape cross-functional initiatives, build infrastructure for sustainable R&D scaling, and ensure systems, people, and plans remain connected. This strategic role demands collaboration, data analysis, and a focus on business impact. You will bring structure to complexity, support team performance, and align delivery with purpose. The position offers a hybrid or remote work model for UK-based candidates. Masabi is a global leader in fare collection platforms, powering journeys for millions worldwide.

Requirements

• You bring experience working across Product and Engineering teams in B2B SaaS environments, with a strong understanding of how technical delivery connects to business outcomes
• You’ve led operational programs that include planning, tooling, delivery execution, and continuous improvement
• You’re confident working with systems and tools (Jira, Salesforce, Jellyfish or similar) and are comfortable introducing and evolving frameworks that improve how teams operate
• You’re organized, detail-oriented, and proactive, with a natural ability to connect dots, identify gaps, and help people stay aligned and on track
• You communicate effectively across different audiences and you value clear, respectful collaboration
• You bring a mindset of care and accountability, for the work, for the people involved, and for the outcomes we’re driving together

Responsibilities

• Partner with Product and Engineering leadership to drive alignment, planning, and operational execution
• Act as a trusted cross-functional partner, ensuring transparency, alignment, and efficient collaboration across all stages of product and platform delivery
• Lead annual, quarterly, and continuous planning processes, adapting plans thoughtfully as priorities evolve
• Support estimation and prioritisation frameworks to enable confident decision-making
• Help teams re-plan delivery with care, taking into account new opportunities, compliance needs, or resource changes
• Drive our transition from Target Process to Jira and support rollout of Jellyfish and Salesforce integrations
• Lead implementation of requirements tracking, time attribution, and effort-based billing tools
• Connect Jira, Jellyfish, and Salesforce to enable accurate, real-time views of delivery, capacity, and ROI
• Identify and introduce automation and AI opportunities that improve team workflows, with space to explore and experiment
• Own end-to-end portfolio planning from discovery through to delivery
• Monitor timelines, interdependencies, and risks; escalate and adjust when needed
• Manage delivery operations in response to external changes, you’ll be the nerve center of roadmap integrity
• Develop dashboards and reporting that support visibility of delivery velocity, value, and capacity
• Improve how we use data from Jira and Salesforce to shape decision-making and planning
• Become the go-to person for operational data across the R&D org
• Facilitate retrospectives, post-mortems, and team-driven improvements
• Help embed shared ways of working through planning standards and playbooks
• Champion a culture of learning, reflection, and shared ownership of progress

Benefits

• 25 days of holiday per year plus the option to buy another 5 days pro-rated
• Private Healthcare via AXA, including pre-existing conditions and mental health
• Life Insurance
• Menopause support
• Choice of workstation
• Ability to work for up to 3 months per year from any country in the world (certain limitations)
• Pension scheme
• Training allowance of up to £1000 per year
• ��200 annual allowance for any home office need or improvement
• Enhanced family leave pay
• Cycle to work scheme
• Regular social gatherings with a monthly allowance for each employee