Graduate Product Operations Analyst

Summary

Join Fenergo's SaaS product operations team as a Graduate Product Operations Analyst and contribute to managing cloud infrastructure costs, supporting product analytics, and ensuring product KPIs align with business objectives. Execute and improve internal product operations processes, manage communication between teams and stakeholders, and develop reports to track engagement and feedback. Support product release activities, track and analyze key product KPIs and operational metrics, and assist with ad-hoc tasks and projects. This role requires strong analytical skills, the ability to work independently and meet deadlines in a fast-paced environment, excellent communication, and attention to detail. Fenergo offers a collaborative and inclusive work environment with various benefits.

Requirements

• Strong analytical skills with a love of solving problems and interpreting complex data sets
• You have the ability to work independently, prioritise tasks, meet deadlines
• You are comfortable working in a high paced environment to short deadlines in an agile fashion
• You are comfortable with ambiguity and thrive in situations with incomplete or unclear information
• Excellent communication skills and a strong attention to detail
• Bachelor’s or Master's Degree: A degree in Finance, Business, Computer Science, or a related field is required

Responsibilities

• Execute and continuously improve internal product operations processes to drive efficiency, consistency and cross-functional collaboration
• Assist in managing communication channels between product teams and stakeholders, and develop reports to track engagement and feedback trends
• Support the planning and execution of product release activities, ensuring stakeholders are aligned, documentation is complete, and go-to-market requirements are met
• Track, analyse and report key product KPIs and Operational Metrics
• Assist with ad hoc tasks and projects to ensure smooth team operations and successful delivery of product initiatives

Preferred Qualifications

• Cloud platform knowledge
• Proficiency in SQL, Excel, Power BI and other data analysis tools

Benefits

• Healthcare cover through the VHI
• Company pension contribution
• Life assurance/ Income protection
• 23 days annual leave
• 3 company days
• Annual bonus opportunity
• Work From Home set-up allowance
• Opportunity to work with clients and colleagues on a global scale for a world leader in Client Lifecycle Management
• Other competitive company benefits, such as flexible working hours, work from home policy, bike to work scheme, sports and social committee, weekly fitness and sports classes and much more
• Buddy system for all new starters
• Collaborative working environment
• Extensive training programs, classroom and online, through ‘Fenergo University’
• Opportunity to work on a cutting-edge Fintech Product, using the latest of tools and technologies
• Defined training and role tracking to allow you see and assess your own career development and progress
• Active sports and social club
• State of the art offices in the heart of Dublin’s Docklands with great facilities, canteen and games area