Instacart is hiring a
Product Operations Manager

Summary

Join our team and help us transform the grocery industry! As a Product Operations Manager at Instacart, you will work cross-functionally to own change management driven by product, drive feedback loops for continuous improvement, and be the voice of Care. You will gain a deep understanding of operational areas and ensure the product organization understands and supports business and customer needs.

Requirements

• BA/BS degree with 7+ years of operations strategy, product management, business consulting, finance, or similar analytical roles
• 5+ years of cross-functional project management and leadership experience
• Excellent communication and presentation skills; a track record of successful engagement of both internal and external stakeholders
• Ability to leverage data to inform and support critical decisions with 2+ years of experience of SQL and advanced querying skills
• Previous experience working with and impacting user experience
• Power user status in Microsoft Excel/Powerpoint or Google Sheets/Slides
• Demonstrated ability to effectively identify, prioritize, and handle multiple work streams simultaneously in a dynamic and rapidly-changing environment
• Experience with and strong ability to formulate and present analyses and business cases to both technical and non-technical stakeholders
• Ability to foster collaboration and facilitate teamwork
• Highly motivated self-starter with a desire to grow and learn

Responsibilities

• Establish, drive, and continuously improve processes that ensure our customers, shoppers, support, and Care operations teams are informed of and well-prepared for product-driven changes
• Develop operational playbooks to implement product strategy and manage complex projects through execution to excellence
• Ensure functional stakeholders are aligned on key objectives for product changes
• Advise product teams on feasibility of initiatives throughout the entire product lifecycle
• Create feedback channels that ensure problem areas are identified during testing and launch
• Identify and track success metrics to measure project performance related to product changes
• Deeply understanding trends in Customer contacts and translate findings into actionable insights for product teams
• Make recommendations rooted in data to support the continuous improvement of the customer experience within your product domains
• Develop relationships with and maintain regular communications with key stakeholders throughout the organization
• Effectively present insights and influence outcomes with key stakeholders at all levels to support meaningful impact to Instacart’s business (e.g., Product, Operations, Engineering, Legal, Executives and other cross-functional teams)
• Be the voice of our community during product development and performance tracking

Preferred Qualifications

• Prior experience working with customer feedback data and leveraging insights to drive product enhancements
• Experience working in a consumer technology company
• Experience working with a multi-sided marketplace
• Proficiency in writing ChatGPT prompts, leveraging AI, and architecting automation

Benefits

• Market-competitive compensation
• Benefits offerings (read more about them here)
• New hire equity grant
• Annual refresh grants