1upHealth, Inc. is hiring a
Sr. Product Operations Manager in United States

Summary

The job description is for a Sr. Product Operations Manager at 1upHealth who will drive continuous improvement, lead product planning and management processes, and ensure alignment with company goals. The role requires working with senior-level decision-makers across the company to collaborate on strategic initiatives that support the development and execution of 1up’s Product strategy.

Responsibilities

• Create processes, roadmaps, schedules, charts, and other visualizations using key data insights to help the team collaborate and stay aligned
• Program management of big/strategic initiatives; meetings cadence, standardize communications, streamline product launch plan
• Drive, coordinate, and streamline product team processes including developing best practices, driving standardization and lead the operating rhythm and cadence
• Initiate and drive internal initiatives/results that up-level the Product Operations organization’s processes, technology, and ability to deliver a best-in-class customer experience
• Organize and structure Product Planning Process - coordinate and drive Quarterly and Annual Planning Process, define content and templates and set expectations on roles/responsibilities of those involved and evolve the output and how we communicate throughout the company
• Drive telemetry, feature usage/adoption metrics and partner with leaders and product managers to make the right data easily available, integrate into product team processes, and make better informed decisions
• Responsible for enabling the product teams with voice of the customer from different feedback loops (e.g., product usage analytics segmented by user personas and customer profiles, insights from sales and customer success etc.) -- including creating self-service tools, driving consistency of data across lines of business across the portfolio, defining value triggers, and generally raising the data IQ of the product organization
• Strategically oversees all of the products in a business’s portfolio and ensures alignment with the organization’s overall strategy
• Identify and build a structure for analyzing product portfolios to effectively identify and surface risks and opportunities across the product catalog showcasing prioritization decisions, optimizing resource allocation across the portfolio and balancing the product mix among strategic buckets
• Evaluates all products in terms of how they perform relative to each other, identify gaps in the portfolio for new markets or improved business results
• Pre-work for board meetings, Monthly Business Reviews, and Customer Quarterly Business Reviews
• Support the Chief Product Officer in the preparation of executive product reviews
• Provide visibility & consistent communication to all stakeholders: both executive & frontline - around timelines & key roadmap deliverables, ensuring the product team delivers against its commitments with the highest quality in a timely fashion. This includes the GTM Readiness process, as well as broad communication such as Town Halls and company newsletters
• Partner with the leadership team to define, prepare and communicate organizational plans, including quarterly, annual and 3-year strategy, staffing, and development plans