Product Owner - Workforce Management

Summary

Join Avetta as a Product Owner – WFM and be responsible for delivering the roadmap for the Avetta Workforce Management (WFM) suite of products. You will direct key features and functions to ensure timely delivery aligned with quarterly plans and priorities. This role involves product planning, execution of the product management business case, and prioritizing requirements using a data-influenced mindset. Collaborate with design, engineering, and other teams to create great customer experiences. Work closely with client-facing teams to incorporate escalated requirements into backlog planning and balance company strategy with development team needs. A hybrid schedule (3 days in office, 2 days remote) may be offered if within commuting distance of an Avetta office; remote work may be considered for those outside of commuting distance.

Requirements

• 3-6 years’ experience in a product ownership/management role in a SaaS environment
• Strong background in priority management and triage processes
• Ability to develop a deep and comprehensive understanding of the product suite features and functionality
• Ability to be a self-starter, high degree of self-direction and independent drive
• Creative and analytical thinker who thrives on solving challenging problems
• Passion for building engaging user experiences to ensure features drive high adoption and customer enthusiasm
• Strong written and verbal communication skills with the ability to convey ideas through detailed specifications and/or wireframes
• Demonstrated ability to understand and discuss technical concepts, translate to customer and business implications, manage tradeoffs, and facilitate decision-making
• Experience working in a fast-paced environment, with competing resources and priorities, through the product life cycle from planning, development, to launch

Responsibilities

• Own the creation and successful execution of the product roadmap plans and backlogs
• Ensure Roadmaps are aligned with the vision and strategy and prioritised accordingly
• Create a cohesive and integrated suite of products that achieve the vision and strategy of the product roadmap
• Work with both the scrum and development leaders, along with the product management team to build robust and deliverable product roadmap requirements
• Work with the product managers to ensure that the requirements of the roadmap have been provided in the most appropriate way to ensure that they are able to be delivered by the development team
• Attend any development meetings with product and development to understand the requirements of the product vision and identify any potential shortfalls in the development capability to achieve this outcome
• Work with the product managers to clearly define the requirements of MVP versus further iterative development to ensure a rapid deployment of product features to the various applications – ensure that scope is clearly defined and articulated in the delivery to ensure that subsequent items in the roadmap are not adversely impacted
• Ensure that any day-to-day product escalation issues – eg: support calls are correctly reviewed and triaged to ensure they are completed in an appropriate timeframe and within the sprint cadence where possible
• Ensure product requirements are clearly defined in Confluence and JIRA
• Write user stories and acceptance criteria where required from the product vision
• Participate in scrum rituals such as backlog grooming, sprint planning, sprint retrospectives and daily standup meetings
• Work with the QA team to ensure that appropriate test strategies have been applied to feature delivery

Benefits

• If residing within commutable distance to one of our Avetta office locations, a hybrid schedule would be offered (3 days in office, 2 days work from home)
• Remote work may be considered for those outside of commutable distance to an office