Face Reality is hiring a
Product Quality & Regulatory Director

Summary

Join Face Reality Skincare as a Product Quality & Regulatory Director, leading quality assurance strategies, regulatory compliance, and product launches. This hybrid role requires strong leadership, communication skills, and experience in the skincare industry.

Requirements

• Bachelor’s degree in Chemistry, Biology, Cosmetic Science, or a related field. An advanced degree (e.g., Master’s or PhD) is preferred
• Minimum of 10 years of experience in quality assurance and regulatory affairs within the skincare, cosmetics, or personal care industry
• Strong leadership and communication skills, with the ability to influence and collaborate across departments, while also being able to work hands-on
• Experience with quality management systems (QMS), risk management, and continuous improvement methodologies
• Deep knowledge of global cosmetic regulations, including FDA, EU Cosmetic Regulation, REACH, and others
• Detail-oriented with strong organizational skills and the ability to manage multiple projects simultaneously
• Excellent problem-solving skills, with the ability to quickly analyze complex issues and develop effective solutions

Responsibilities

• Develop and implement quality assurance strategies, policies, and procedures
• Manage all product quality aspects, including quality audits, product complaint reporting, undesirable event processes, and maintaining formula and packaging quality documents and specifications
• Establish quality standards and Finished Good Specifications for each product and related components, working with Product Development, R&D and Supply Chain Operations
• Oversee batch and finished good review and release; Work closely with the Customer Service team to identify and rapidly address customer product concerns, complaints and adverse events
• Manage monthly/quarterly quality reporting on each product and related components; Manage quality issue investigations and non-conformance management, conducting detailed root cause analyses on compliance issues
• Build on existing QA and QC processes, review specifications, set up appropriate testing and collaboration protocols, and continually improve total delivered quality
• Lead cross-functional teams to resolve quality issues and improve quality management systems (QMS); Support R&D in root cause analysis and manufacturing process and/or material improvements when needed
• Handle risk assessment, identify safety concerns, and implement preventive measures to avoid potential product issues
• Develop traceability procedures for finished goods, packaging, and raw materials, monitor product safety, and ensure the product recall program is well tested and implemented
• Conduct vendor quality audits as needed to ensure adherence to regulatory requirements and brand standards
• Manage relationships with contract manufacturers, ingredient suppliers, and packaging suppliers to ensure all product quality meets company and industry standards
• Own the product regulatory function for the brand, ensuring compliance with US and global regulations
• Manage all regulatory workstreams for current regions and continuous changes in future regions where the brand is sold
• Stay abreast of changing regulations and industry trends, advising the company on necessary adjustments to maintain compliance
• Ensure final formulas and ingredients are compliant in all current and planned regions of distribution
• Oversee compliance with commercial, advertising, and labeling laws in all regions where the brand is distributed (currently US only)
• Review product packaging/labeling and consumer marketing materials
• Ensure that all product claims (e.g., efficacy, safety, "free-from" statements) are scientifically substantiated and compliant
• Maintain a claims approval process, tracking feedback and changes to claims as needed; Qualify proposed claims and marketing/education copy, maintaining an approved claims database
• Manage all third-party certifications related to product claims and compliance
• Work with outside legal counsel or regulatory agencies when deemed appropriate
• Oversee the preparation and submission of US cosmetic and OTC regulatory filings, product registrations, and technical documentation
• Manage international registration requirements and process
• Coordinate the procurement of notarized, and/or legalized GMP Certificates, Certificates of Free Sale, and other documents as needed for international distribution
• Lead master formula documentation, working with R&D to compile all necessary formula, testing, efficacy, and ingredient compliance paperwork from manufacturers, vendors, testing partners, and raw material suppliers
• Own and maintain documentation updates and change control
• Partner with PD/R&D, Operations Supply Chain, Customer Service, and Marketing teams to ensure seamless product launches, and to ensure new and existing products meet quality standards and regulatory requirements
• Partner closely with external manufacturing partners to align on quality management systems and ensure compliance with brand standards
• Assess, build and manage quality and regulatory team members as appropriate with the growth of the company
• Coach and train as needed on all aspects of quality and compliance, including development planning and performance evaluation, to create a culture of quality within the team

Benefits

$160-180k per year plus yearly bonus and full benefits