Product Release Specialist

Summary

Join Tessitura, a non-profit tech company, as a Product Release Specialist! Working remotely from North America (Pacific Time Zone), you will install, upgrade, and maintain Tessitura software for our cloud-hosted clients. Collaborate with internal teams to ensure successful product rollouts and contribute to departmental documentation. This full-time position requires strong troubleshooting, problem-solving, and communication skills, along with the ability to manage multiple projects simultaneously. Experience with the Tessitura application is preferred but not required. Compensation ranges from $73,000 to $78,000 USD.

Requirements

• Ability to manage several projects simultaneously, whilst demonstrating prioritization skills and a consistent sense of urgency to meet assigned deadlines
• Excellent collaboration skills, with proven track record of working with different teams and people of all demeanors
• Strong troubleshooting and problem solving skills, with exceptional analytical and critical thinking abilities
• Self-motivated and ability to work efficiently in a virtual environment, including learning new functionality and skills. Must be able to work independently and in groups
• Ability to follow online and written procedures
• Excellent communicator, written and verbal
• Demonstration of strong customer service skills, initiative and ability to assume additional duties
• Must be extremely detailed, organized and results-oriented

Responsibilities

• Install the Tessitura application for new Tessitura members across multiple servers
• Upgrade and maintain the Tessitura application in the Cloud Hosted environment
• Assist with the migration of existing clients from on premise installation to the Tessitura Cloud Hosted environment
• Maintain infrastructure of the Cloud Hosting environment as needed for Tessitura members
• Perform other software and product upgrades for Tessitura integrations
• Collaborate with Support, Development and Automation teams to test deployments of new releases and features
• Collaborate with Professional Services to test deployment of installs and updates for integrations and customizations
• Perform troubleshooting of installation, upgrade automations and network problems as necessary to identify the root cause of issues reported
• Provide escalated resources for support staff regarding the Cloud Hosting environment and software in a timely fashion
• Provide training to Tessitura members and internal teams, as well as new Product Release team members as needed, within a defined scope
• Create and maintain internal documentation to ensure that we have the most up to date information available to our internal teams
• To ensure a quality efficient experience with upgrades and installs for our members and staff

Preferred Qualifications

• Experience of the Tessitura application, SSMS, SQL and Citrix
• Knowledge of Confluence and JIRA

Benefits

Work from Home/North America