Technical Product Specialist

Summary

Join The Browser Company as a Technical Product Specialist (contract) and contribute to delivering a seamless user experience. You will lead technical issue triage, write clear bug reports, test pre-release features, and drive high-priority issues to resolution. Collaborate with Membership, Engineering, and QA teams to ensure smooth communication and alignment. Continuously improve internal processes for faster issue resolution and share knowledge with the Membership team. Provide technical insights and support for escalated cases, leveraging coding and browser technology knowledge. This role requires strong troubleshooting skills and experience with software development processes. The position is a full-time independent contractor role.

Requirements

• 4+ years in a technical support or product specialist role, ideally focused on MacOS and troubleshooting desktop applications
• Strong understanding of software development processes; coding/scripting experience is a plus
• Proven ability to triage, investigate, escalate, and resolve technical issues, working closely with engineering, QA, and support teams
• Expert troubleshooter, skilled at diagnosing complex technical issues and is technically curious when investigating bugs/regressions to go deeper in understanding the root causes

Responsibilities

• Lead technical issue triage, moving issues from “speculative” to “real” and partner with engineers to resolve urgent tickets and incidents
• Write clear, actionable bug reports with thorough repro steps to accelerate engineering resolution for member-reported issues
• Test pre-release features to ensure quality and escalate any launch-blocking problems
• Drive high-priority issues to resolution through strong collaboration with Membership, Engineering, and QA. You’ll ensure seamless communication and alignment between teams being the bridge between Membership and Engineering
• Continuously improve internal processes that push the team toward faster, smoother issue resolution while maintaining a high bar for interactions with Members. Share thought processes, knowledge and experience with the Membership team
• Provide technical insights and support for escalated cases, leveraging coding and browser technology knowledge. Work closely with the Membership team on escalations, providing troubleshooting and information gathering guidance on cases

Preferred Qualifications

• Experience analyzing system logs, console logs, crash dumps and performance metrics to identify and resolve issues; familiarity with tools we use like Zendesk, Slack, Linear, Datadog, Postman, Github, Notion, Sentry or Charles Proxy is a plus
• You’re pragmatic, motivated by nebulous problems, and excited to work in a startup environment with quick product validation cycles

Benefits

• This is a full-time independent contractor (1099) position
• Compensation for this role is $43–$58 /hr dependent on experience
• We are a remote-first, distributed team, with the option to work from office in Brooklyn, New York