Product Services Analyst, KYC

Summary

Join Ontra, a leading AI legal tech company, as a Product Services Analyst specializing in KYC. Based in the US (preferably NYC), you will manage KYC requests, onboard new customers, and play a key role in launching new KYC services. Responsibilities include completing KYC requests, organizing customer files, and ensuring smooth customer communication. The ideal candidate possesses 2+ years of paralegal, law clerk, or legal tech experience, along with prior KYC experience in banking or private equity. Excellent organizational and communication skills are essential. Ontra offers a remote-first work environment, competitive compensation, equity grants, and comprehensive benefits.

Requirements

• Experience: 2+ years of experience as a paralegal, law clerk, or with a legal tech company
• Industry Experience: Prior KYC experience at a bank or a private equity fund
• Customer Orientation: Ability to interface directly with customers and counterparties to collect information, answer questions, and ensure a smooth and responsive KYC experience
• Attention to Detail: Skill in accurately completing a high volume of KYC requests, including document collection, questionnaire responses, and stakeholder coordination
• Communication Skills: Maintains a high level of polish and responsiveness in external communications, representing the brand and commitment to service quality
• Growth Potential: Relevant KYC or legal support experience with potential to grow into more strategic responsibilities

Responsibilities

• KYC Request Management: Complete KYC requests by answering questionnaires, providing necessary supporting documents, and effectively communicating with customers and their counterparties
• Customer Onboarding: Facilitate the onboarding process for new customers by gathering, organizing, and managing the required files and precedents
• KYC Service Launch: Play a key role in establishing Ontra's new KYC services business, contributing to its successful launch and growth
• Customer Communication: Engage in customer interactions regularly, ensuring clear, efficient, and positive communication within a fast-paced environment

Benefits

• Remote-first working policy, with office hubs in SF, NYC, Santa Barbara, and London
• Twice yearly team offsites for in-person collaboration
• Paid flexible time off policy
• Paid parental leave and benefits
• Employer-supported retirement contributions, varying by country
• Monthly phone and internet reimbursement
• Company-sponsored LinkedIn Learning accounts, department budgets for professional development, and robust onboarding program
• Various options for medical, dental, and vision insurance