Product Specialist

Summary

Join AlphaSense as a Product Specialist, bridging sales, customer success, and technical support. You will build client relationships, provide technical expertise, and drive product adoption. This role offers extensive client interaction, enabling you to collaborate with sales and product teams on future developments. Responsibilities include fielding customer support inquiries, ensuring customer health through training and consultations, contributing to growth initiatives, generating valuable content, and providing product direction based on customer feedback. The ideal candidate is a client-facing professional with strong communication, technical aptitude, and time management skills. AlphaSense offers a competitive base salary, performance-based bonuses, equity, and a generous benefits program.

Requirements

• Be a client-facing professional with a superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality
• Be a skilled communicator who can engage at any level of an organization
• Be an energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt
• Be eager to learn
• Be able to distill and explain complex issues in simple terms
• Be intrinsically motivated with the ability to contribute to a dynamic and entrepreneurial team culture
• Possess strong time management and task prioritization skills

Responsibilities

• Field support calls, emails, and chats, locally resolving as much as possible
• Port tickets out to appropriate teams when needed and retain your position as the customer’s point person through resolution
• Work hand in hand with account management, speaking with and visiting users to provide training, customizations, and product consultations
• Assist sales in product pitches and demos
• Run trial training calls
• Identify content that our customers are likely to care about, and package it for distribution by sales and account management
• Field feedback and identify product opportunities, and relay that information across the organization (account management, account executives, product, management)

Benefits

• Performance-based bonus
• Equity
• Generous benefits program