Product Support Engineer

Summary

Join Bluecore, a company revolutionizing digital marketing, as a Product Support Engineer (PSE). In this remote role, you will provide expert technical support to clients using Bluecore, BigQuery, Datadog, and other tools, helping them resolve issues and optimize campaigns. You will assist with campaign configuration, troubleshooting, and reporting, ensuring clients maximize platform capabilities. You will collaborate with internal teams to resolve complex issues and share knowledge to improve customer experience. Continuous learning and development of technical skills are encouraged. The ideal candidate possesses strong technical troubleshooting skills, excellent communication, and a customer-first attitude.

Requirements

• 1+ years in product support, technical support, or related roles (preferably SaaS, eCommerce, or digital marketing environments)
• Hands-on experience with tools like Bluecore , BigQuery , Datadog , Looker , or similar platforms
• Strong technical troubleshooting skills in a customer-facing role
• Excellent written and verbal communication skills , with the ability to simplify complex technical issues for clients
• Customer-first attitude , ensuring every interaction is aligned with the customer’s needs and provides a clear path to resolution
• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience)
• Open to 24x7 shift work culture

Responsibilities

• Provide expert technical support for clients using Bluecore, BigQuery, Datadog, and other tools
• Help them resolve issues, optimize campaigns, and maximize the platform’s capabilities
• Assist clients in configuring, optimizing, and troubleshooting email/SMS campaigns, including segmentation, automation, and reporting
• You’ll quickly identify technical issues, solve them, and communicate the solution clearly to clients
• Whether it’s a data issue or a platform error, you’ll ensure it’s resolved efficiently
• Collaborate with Product, Engineering, and Technical Support teams to escalate and resolve complex issues
• Share patterns, trends, and learnings with your team to help improve the overall customer experience
• Develop your technical skills through hands-on experience with our tools and contribute to our internal knowledge base
• Share insights and best practices with the team

Benefits

• Competitive salary and benefits
• Growth opportunities for continued professional development and learning