Product Support Engineer

Summary

Join our forward-thinking digital process consultancy as a Product Support Engineer! This role blends technical problem-solving with customer interaction. You'll investigate and resolve technical issues related to our RPA products, working with a wide array of resources and cutting-edge technologies. Expect challenging technical work and opportunities to mentor your team. The ideal candidate possesses strong technical skills and experience working with customers.

Requirements

• Experience with troubleshooting and administrating networks (HTTPS, network diagnostics, etc)
• Demonstrated knowledge and experience with Web Server technologies
• Unix-like administration experience
• Experience working in a cloud hosted environment (Azure, AWS, etc)
• Experience with containerization technologies
• Experience in writing scripts
• Demonstrated experience working with customers and organizations
• Fluent written and spoken English is mandatory

Responsibilities

• Engage with customers, investigate technical issues they may have, and either solve the issue or escalate them to the product team
• Your primary technical focus will be on the infrastructure and deployment of our products
• Typical customer engagements can include investigating bugs, troubleshooting deployments, handling outages, etc
• Set up environments for debugging, explore products, and cultivating supportability knowledge
• You will mentor and knowledge share with the support team

Preferred Qualifications

• Experience with IIS is a plus
• Kubernetes is preferred, but Docker is okay
• Fluency in any other language is a plus