Remote Product Support Specialist

Summary

Ashby is hiring a Product Support Specialist for their EMEA team, specifically in Poland, Hungary or the Czech Republic. The role involves working directly with customers, improving workflows, and learning the intricacies of a complex and rapidly evolving product. The company values strong ownership, principled thinking, thoughtful communication, and problem-solving skills.

Requirements

• Experience with and excitement to learn a complex and rapidly evolving product
• Curiosity in addressing customers and creating solutions that improve workflows
• Strong problem-solving skills
• Delight customers with keen attention to detail, thorough and clear responses, and empathy
• Eagerness to take ownership and make proactive decisions rooted in principled thinking

Responsibilities

• Work directly with customers
• Improve workflows

Preferred Qualifications

Not preferring to triage tickets swiftly or supporting a product with quick knowledge acquisition

Benefits

• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US (plans to expand to other countries)
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval