Product Support Specialist

Summary

Join Ashby's growing team as a Product Support Specialist in Singapore or the Philippines! You'll work directly with customers, contributing to projects that improve support workflows. This role requires experience with complex products, strong problem-solving skills, and a dedication to customer delight. Ashby values ownership, principled thinking, and thoughtful communication. The position is remote, ideal for self-starters passionate about learning and improving a rapidly evolving product. We offer a comprehensive onboarding process and excellent benefits.

Requirements

• Have experience with and be excited to learn the ins and outs of a complex and rapidly evolving product
• Possess strong problem-solving skills, defining problem scope and creating comprehensive solutions
• Delight customers with keen attention to detail, thorough and clear responses, and empathy
• Be eager to take ownership and make principled decisions to solve problems

Responsibilities

• Work directly with customers
• Contribute to projects that improve support workflows (e.g., curating customer feedback, writing help documentation, automating tasks)

Preferred Qualifications

Be curious in addressing customers and creating solutions that improve workflows

Benefits

• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items (like conferences) covered with manager approval