Huntress is hiring a
Product Support Specialist

Summary

Join the hunt and help us stop hackers in their tracks! At Huntress, we have built a team focused on protecting our customers against cybersecurity threats. We value transparency, honesty, and going above and beyond to do the right thing. We're looking to hire an individual who has a passion for customer support, a strong team-player mentality, and the willingness to become an expert in our technology and product offerings.

Requirements

• Located in Ireland
• Ability to adapt and pivot quickly to the day-to-day changes that hyper-growth companies experience
• Highly collaborative mindset: being able to work together as one team to come to the best possible solutions for our partners
• Considers themselves disciplined, with systematic problem-solving skills
• Practical experience supporting Microsoft Windows Operating Systems, including familiarity with its directory structures, services, the registry, etc., and troubleshooting common system and application issues (knowledge of Powershell is a plus, but not required)
• Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required)
• Experience configuring antivirus products and troubleshooting interactions between these products and specialty software
• Familiar with system configuration/management tools such as GPO, RMMs, AD, and MDMs; scripting these tools is a plus

Responsibilities

• Provide initial partner support and convey resolutions to customers
• Walk customers through problem-solving processes and provide assistance
• Assess customer issues and properly escalate incidents as needed
• Follow up with customers, provide feedback, and see problems through to resolution
• Utilize excellent customer service skills and exceed customer expectations
• Recommend changes to internal and customer-facing documentation where needed
• Continually grow your knowledge of internal procedures, the Huntress product, and customer environments

Benefits

• 100% remote work environment - since our founding in 2015
• New starter home office set up allowance (€451)
• Generous personal leave entitlements
• Digital monthly reimbursement (€105)
• Travel to the US 1-2 times/year for various company events
• Pension
• Access to the BetterUp platform for coaching, personal, and professional growth