Remote Product Support Specialist

Summary

Join Ashby as a Product Support Specialist in LATAM, working directly with customers and contributing to projects that improve the company's work. The ideal candidate has experience with complex products, strong problem-solving skills, and a proactive approach.

Requirements

• Experience with complex and rapidly evolving products (tools like Zapier, HubSpot, and Acuity Scheduling)
• B2B support experience for customers ranging from Small Business through Enterprise organizations
• Experience working toward common goals with cross-functional stakeholders (such as Sales, Product, Engineering, or Operations)

Responsibilities

• Work directly with customers
• Spend time on projects that make the work better

Benefits

• Competitive salary and equity
• 10-year exercise window for stock options
• Unlimited PTO with four weeks recommended per year
• Twelve weeks of fully paid family leave in the US
• Generous equipment, software, and office furniture budget
• $100/month education budget with more expensive items covered with manager approval
• Top-notch health insurance for you and your dependents in the US