Versapay is hiring a
Senior Product Support Specialist

Summary

The job is for a Senior Product Support Specialist at Versapay, a growing company that simplifies the invoice-to-cash process. The role involves troubleshooting and resolving product-related issues, collaborating with various teams, and providing exceptional customer service. The candidate should have a bachelor's degree (preferably in accounting or technical discipline) and at least 4 years of advanced product support experience.

Requirements

• Bachelor's degree (preferably in accounting or technical discipline)
• At least 4 years of advanced product support experience
• Prior experience with NetSuite ERP or other platform required

Responsibilities

• Troubleshoot and resolve product-related issues effectively
• Collaborate with a team of experienced Product Support Specialists, working closely with customer success, product, engineering, and other team members
• Provide direct technical support over the phone and via email to customers
• Document customer issues and resolutions using internal platforms for future reference
• Test product issues with the intent of replication in sandbox/test environment, create well documented Jira tickets with steps to reproduce the issue
• Collaborate with support teams from Versapay ecosystem partners, provide technical expertise on client escalation calls, and help produce customer-facing knowledgebase content

Preferred Qualifications

Experience with other ERPs such as MRI, Microsoft Business Central, and Sage Intacct

Benefits

$78,000 - $85,000 a year