Product Support Specialist

Summary

Join Tablet Command as an experienced Product Support Specialist in the east coast and midatlantic region, combining deep fire service knowledge with technical proficiency in Tablet Command's product offering.

Requirements

• Existing power user of Tablet Command
• Deep expertise in fire service with incident command experience
• Strong technical aptitude
• Excellent presentation and communication skills
• Ability to travel for trade shows and events
• Experience in training and customer support
• Comfortable in a sales environment

Responsibilities

• Conduct product demonstrations and provide technical expertise
• Support customer onboarding and training initiatives
• Ensure effective product utilization across different positions in the department
• Participate in trade shows and regional events
• Handle assigned accounts for post-sales customer success
• Work with existing customers and prospects for both pre-sales and post-sales activities
• Provide comprehensive product support across TC Mobile, TC Pro, and TC Web
• Collaborate closely with sales and customer support teams

Benefits

• Flexible work environment with remote and in-office work options
• Employer-sponsored 401(k) plan for all employees
• Employer-sponsored medical, dental, and vision insurance plans
• Employer-sponsored life insurance and coverage for short-term and long-term disability
• Generous PTO policy - 15 days annually for full-time employees