Remote Product Support Specialist
Thinkific
π΅ $39k-$46k
πRemote - Canada
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Job highlights
Summary
Join Thinkific, a software platform empowering Creator Educators and businesses globally, as a Product Support Specialist. You'll provide excellent customer experience, share knowledge to help people solve problems, and work directly with high-value customers to extract the most value from our product.
Responsibilities
- Handle the highest-value support inquiries via email, phone, and screen share
- Provide priority-level support to Thinkific Plus and Payments customers
- Handle escalations and urgent tickets quickly
- Identify, reproduce, and document bugs for the Technical Support team
- Help customers extract the most value from the product and help them find business success through utilizing opportunities for product adoption and plan upgrades
- Spot potential churn risk and work with internal teams to save the customer
- Identify, suggest, and action improvements to our operations, enablement, processes, and workflows to continually drive better experiences
- Assist and answer our frontline Champion team questions with a focus on training, documentation, and overall process improvement
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