Production Control Coordinator

Summary

Join Xometry's Global Shared Services (GSS) team as a Production Control Coordinator (PCC) and become the first point of contact for all POD-related projects. You will handle inbound requests, route tasks, and provide support via phone across multiple time zones. This role requires strong communication, coordination, and multitasking skills in a fast-paced environment. You will ensure smooth job execution, maintain strong customer communication, and escalate issues as needed. The position involves collaborating with various teams and contributing to process improvements. This is a remote EU-based role with a US holiday calendar.

Requirements

• Customer service experience is a must
• Strong verbal and written English skills (C1) is mandatory
• Proficiency in MS Office Suite and other digital collaboration tools
• Excellent communication and coordination abilities
• Ability to multitask, stay organized, and work in a dynamic, fast-paced environment
• Quick learner with strong critical thinking and attention to detail
• English (C1) is mandatory

Responsibilities

• First-line support by telephony on all POD-related projects: your Zoom number will be shared across the team and used actively throughout the day
• Act as the first line of intake and support within the POD: triage the incoming job flow and distribute tasks across the team efficiently
• Coordinate with team members to ensure correct task ownership and follow-through
• Escalate any issues or blockers to relevant stakeholders within operations, engineering, or quality
• Maintain strong communication with customers, ensuring timely updates and professional support
• Support internal communication and cooperation across departments and shifts
• Contribute to ongoing initiatives aimed at process simplification and automation
• Ensure compliance with Xometry’s quality systems and internal procedures

Preferred Qualifications

• Bachelor’s degree in Supply Chain, Engineering, or a related technical field
• Experience in production control, manufacturing operations, logistics, or supply chain
• Familiarity with manufacturing processes, engineering drawings, or mechanical inspection