Amount is hiring a
Production Support Engineer

Summary

Join Amount's Production Support Engineering team and play a key role in ensuring production issues are managed efficiently and effectively. As a Production Support Engineer, you will manage high priority issues to resolution following industry best practices, troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms.

Requirements

• Technical and/or engineering background, ideally with experience writing SQL queries
• Experience working with development teams in a fast-paced environment
• Basic knowledge or interest of any programming language such as Java, Python or Ruby
• 2 years of experience coordinating and executing major incidents, with demonstrated capacity to lead under pressure
• Previously collaborated with a wide spectrum of internal and external stakeholders
• Worked in an organization with a complex business environment
• Leadership skills with the ability to make quick decisions
• Familiar with ITSM/ITIL concepts

Responsibilities

• Manage high priority issues to resolution following industry best practices
• Troubleshoot, fix, and apply workarounds to resolve technical issues across multiple platforms
• Manage ticket queues, monitor for issues, and post-release validation
• Meet partner's SLA requirements

Benefits

• $63,000-73,000 base salary
• Health insurance (link to benefits page)
• Retirement benefits (link to benefits page)
• Paid time off (link to benefits page)
• Remote work, flexible hours