Telnyx is hiring a
Product Support Engineer

Summary

Telnyx is an industry-leading company building the future of global connectivity. They are seeking a passionate Product Support Engineer to work closely with their operations and engineering teams, triage and troubleshoot frequent cases, and improve customer self-service through better processes and documentation.

Requirements

• Strong customer-focus, interpersonal and communication skills
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions
• Continually looking to solve problems
• Understand issues and requirements well in order to provide solutions
• Outgoing and socially interactive
• A self starter looking to assist at any moment and to take the initiative
• Balancing daily workload and multi-tasker who can effectively prioritize work

Responsibilities

• Monitor operational pager alerts in an efficient and timely manner
• Improve customer self-service through better processes and documentation
• Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service
• Liaise with your technical peers for resolution of escalated cases

Preferred Qualifications

• Experience in a product support/application role
• Voice over IP experience with the SIP signalling protocol or other related telephony protocols
• An understanding of general web technologies such as API/SDK's

Benefits

• Confidence with technology and the Internet
• A natural curiosity and experience in applying technology to resolve customer issues
• Working for a financially stable and profitable company
• Fostering an environment of continuous learning and growth
• Being part of laying the foundations for a future of seamless interconnection between people, devices, and applications