Hex Trust is hiring a
Senior Engineer, SRE & Product Support

Summary

The job is for a Site Reliability Engineer at Hex Trust, a digital asset custodian. The role involves ensuring continuous operation of production environments, building automated solutions, and providing timely root cause analysis of incidents. The candidate should have experience in SRE or Production Support within the financial industry, proficiency in Linux, Shell Scripting, Monitoring and Instrumentation tools, and familiarity with Node JS, MariaDB/MySQL, Kubernetes clusters.

Requirements

• 2+ years in SRE or Production Support within experience in the financial industry, or managing business critical systems requiring 99.9% uptime
• Proven background in hands-on production / application support
• Expert proficiency in Linux, Shell Scripting, Monitoring and Instrumentation tools
• Comfortable working with developer tools such as GIT, JIRA and Notion
• Familiar with Node JS, MariaDB/MySQL and managing automated build/deployment pipelines (e.g. GitLab, Ansible)
• Familiar with Kubernetes clusters
• Strong problem-solving skills and be a confident communicator
• Ability to work independently and comfortable to tight schedules
• Bachelor’s Degree in Computer Science or related subjects
• Excellent communication skills in English

Responsibilities

• Monitor the digital asset custody technology stack to ensure it is operational 24x7, stable, and has sufficient capacity
• Provide timely root cause analysis of platform and application incidents
• Build automated solutions for complex operational problems using industry best practice and cloud native technologies
• Collaborate closely with the development teams in a fast-paced delivery environment to foster the SRE mindset as part of the software development process
• Codify and rollout shared tooling and process/service to enable development teams continuously deliver new features while improving non-functional requirements such as system availability, security, performance, and maintainability
• Working with development and DevOps to ensure the appropriate level of component redundancy and infrastructure capacity is in place
• Proactively analyse events and provide ongoing recommendations to incorporate process improvements to prevent service impacting incidents
• Manage Level 1 through to Level 3 production support

Benefits

• Competitive Salaries & Bonuses
• Generous Amounts of Paid Time Off (incl. leave for Birthdays, Work Anniversary, and Mental Health etc.)
• Flexible Work Arrangements
• Access to Corporate Discounts and exclusive Employer Perks
• Medical & Retirement Plans
• Professional Learning and Development Opportunities
• Elevate your work using cutting-edge technology
• Fun & friendly office spaces in Hong Kong, Singapore, Dubai and Vietnam
• Regular company & social events