Production Support Engineer

Summary

Join Experian as a Technical Customer Service professional, providing crucial support during and after software implementation. You will play a key role in onboarding new clients, resolving system performance issues, and ensuring customer satisfaction. This position involves technical troubleshooting, communication via email and phone, and collaboration with internal teams. You will report to the Client Technical Manager and contribute to a positive customer experience. The role requires strong technical skills and experience in data integration and problem-solving. Experian offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and a remote work environment.

Requirements

• Associate degree, technical school or related degree training with technology application skills including XML, JSON, MYSQL, HTTP, SFTP, Linux, Ruby and API interactions
• 2 years experience

Responsibilities

• Assist with customer account setups for data transfers and delivery of technical knowledge and integration, especially in the onboarding (implementation) phase
• Provide customer service to answer technical questions about how the Clarity system works, and to help resolve customer usage difficulties
• Work with customers during and after product integration using problem-solving techniques. This may involve analyzing code and other documents for clues, writing scripts, training customers how to use the product, running reports and completing file transfers
• Provide status updates on assigned work to management and account management staff
• Review reporting data for compliance and work with customers to resolve issues
• Complete routine advanced administrative procedures
• Read and create technical documentation
• Advanced problem solving and troubleshooting

Preferred Qualifications

• Ruby
• Open API/Swagger
• MYSQL
• Splunk

Benefits

• Medical, dental, vision, life insurance, short and long term disability insurance
• 401K with employer match
• Paid time off, paid sick time, paid volunteer time
• Remote work environment