Production Support Engineer

Summary

Join Zeller, a fast-growing Australian scale-up reimagining business banking and payments, as a Production Support specialist. You will play a crucial role in ensuring smooth and accurate financial transaction processing. This position requires a combination of technical expertise, problem-solving skills, and strong communication. You will monitor payment systems, troubleshoot issues, support reconciliation, maintain documentation, and ensure compliance. The role demands experience in a 24/7 on-demand environment and collaboration with cross-functional teams. Zeller offers a competitive salary, remote work, excellent parental leave, and numerous professional development opportunities.

Requirements

• Hold a full-time Engineering Degree (Graduate/Postgraduate)
• Have (4-7) years of relevant experience
• Possess experience/knowledge in supporting an AWS environment or any other cloud environment with strong technical skills
• Understand at least one programming language such as Javascript/Typescript/Java, or have hands-on experience with another Object-oriented programming (OOP) language
• Have knowledge of Cloud/Relational Databases. Examples include Oracle, Databricks, MySql, SQL Server
• Possess technical expertise to investigate different application logs with up and downstream connections
• Have experience with production environment support & testing end-to-end flow
• Demonstrate excellent troubleshooting and problem-solving skills

Responsibilities

• Monitor Payment Systems: Continuously oversee the performance of payment processing systems to ensure transactions are processed without interruptions
• Troubleshoot Issues: Identify and resolve issues related to payment transactions, including failed transactions, discrepancies, and system errors
• Reconciliation Support: Assist in reconciling transactions between different systems and to ensure accuracy and completeness
• Documentation: Maintain detailed documentation of incidents, resolutions, and standard operating procedures for future reference
• Compliance Monitoring: Ensure that all transactions comply with regulatory requirements and internal policies
• Collaboration: Work closely with cross-functional teams including developers, QA testers to resolve production issues effectively

Preferred Qualifications

• Have Payment Gateway/Payment Processor domain knowledge
• Have experience supporting Electronic Payment systems & Reconciliation/settlement processes
• Possess knowledge of Payment types
• Have experience in the Banking Domain
• Have experience in any cloud platform (AWS, Azure, Google cloud)

Benefits

• Competitive remuneration
• A balanced, progressive, and supportive work environment
• Excellent parental leave and other leave entitlements
• Fully remote role
• Annual get together with the team
• Endless learning and development opportunities
• Plenty of remote friendly fun and social opportunities - we love to come together as a team
• An ability to influence and shape the future of Zeller as our company scales both domestically and globally
• Being part of one of Australia’s most exciting scale-ups